Issues are like whack-a-mole, here’s your game kit.
Issues management is akin to a relentless game of whack-a-mole. Each emerging issue, be it a customer complaint gone viral or a misinterpreted executive statement, represents a potential threat that can impact a brand’s reputation, the organisation’s positioning, and erode the hard-earned trust of customers. The stakes in this game are exceedingly high; each mole […]
What is issues management?
Issues – more commonly known as problems – happen in business and daily work all the time. People have certain expectations about an organisation or brand, and when those expectations are not met, problems can arise. This can happen for many reasons, both inside and outside of the control of the organisation or brand. Issues […]